Refund policy

At IVORA BEAUTY, we strive to ensure you are fully satisfied with your purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

- The item must be unused and in its original condition

- The product must be in its original packaging

To initiate a return, please contact us at:

We will provide you with the necessary return instructions.

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Refunds

Once your return is received and inspected, we will notify you via email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

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Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include photos of the issue so we can resolve it quickly.

We will offer:

- A replacement, or

- A full refund

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Exchanges

We only replace items if they are defective or damaged.

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Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened.

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Contact

If you have any questions, please contact us at:

We typically respond within 24–48 business hours.